Last updated: 15 September 2026

The Geo Lab respects your privacy. This policy explains what information we collect when you visit thegeolab.digital, create an account, buy a digital product, book a consultation, or contact us, and how we use and protect it.

Information we collect

• Information you provide: your name, email address, billing details, account details, order information, and anything you send through our contact or booking forms.
• Payment information: payments are processed by the payment provider shown at checkout. The Geo Lab does not store your full card number.
• Technical and usage information: IP address, browser and device information, pages visited, referral source, cookie identifiers, and security or error logs.

How we use information

• To process orders and deliver download links.
• To manage accounts, bookings, support requests, refunds, and licences.
• To keep the website secure, prevent fraud, and diagnose technical problems.
• To understand and improve the website, products, and marketing.
• To send marketing messages only where permitted; you can unsubscribe at any time.
• To meet legal, tax, accounting, and regulatory obligations.

Who receives information

We share only the information needed with service providers that help us operate the website, including hosting, WooCommerce, payment processing, analytics, email, booking, and customer-support providers. These providers may process information in other countries under their own privacy terms. We do not sell personal information.

Cookies

The website uses essential cookies for account, cart, checkout, security, and language functions. Analytics or marketing cookies may also be used to understand site performance. You can control non-essential cookies through the cookie controls on the site, where available, or through your browser settings.

Retention and security

We retain order and transaction records for as long as required for tax, accounting, fraud-prevention, and legal purposes. Support and marketing information is kept only as long as reasonably necessary. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to the use of your personal information, and to withdraw consent. Some information must be retained where the law requires it or where it is needed to complete a contract or protect legal claims.

To make a privacy request, email Support@thegeolab.digital. We may need to verify your identity before completing the request.

Updates

We may update this policy when our services or legal obligations change. The latest version and its update date will always appear on this page.

Contact

Questions about this policy can be sent to Support@thegeolab.digital.