Last updated: 15 September 2026

The Geo Lab sells downloadable professional templates, guides, calculators, scripts, and product bundles. Because digital files are delivered immediately, they cannot be physically returned. This policy explains when a refund is available without limiting any rights that cannot legally be excluded.

Before downloading

If you bought by mistake and have not accessed or downloaded any files, contact us within 14 days of purchase. We will review the order and, where eligible, cancel it and return the payment to the original method.

Problems we will put right

Please contact us if a download link fails, a file is corrupt or materially different from its product description, you received the wrong product, or you were charged twice. We will first provide a working replacement or correct the problem. If we cannot do so within a reasonable time, we will refund the affected product.

After a file has been accessed

We do not normally refund a digital product for change of mind after its files have been accessed or downloaded. This does not affect refunds required by applicable consumer law or the remedies above for defective, inaccessible, incorrect, or materially misdescribed content.

Bundles and discounted products

Bundles and discounted products receive the same protection. A partial refund is not normally available because a buyer does not need every item in a bundle; the complete contents are listed on the product page before purchase. If a specific included file is defective, we will replace it or provide an appropriate remedy.

How to request help or a refund

Email Support@thegeolab.digital with your order number, the email address used at checkout, the product name, and a short description of the problem. Screenshots are helpful for technical issues but are not required.

Approved refunds are returned to the original payment method. Processing time depends on the payment provider and bank and commonly takes 5–10 business days after approval.